Public Area Attendant
About the vacancy
Clean and maintain all items and surfaces in designated areas, ensuring hotel's standards of cleanliness. Ensures the cleanliness and orderly presentation of assigned areas and maintains a positive overall impression of the hotel in accordance with the hotel's procedures and standards. Attend team briefings. Greet all guests with a smile and hello. Anticipate the needs of guests. Ensure confidentiality of hotel guests. Pick-up assignment sheet and review priorities. Pick-up designated keys and beepers. Ensure security of keys, pager and radio at all times. Follow through on any additions or changes to the assignment sheets as they arise throughout the shift. Check supply levels in storage closets. Complete requisition for additional supplies needed and submit to manager/supervisor.
Maintain cleanliness and organization of storage areas. Rectify any deficiencies. Check carts/caddies for proper supplies, neatness, cleanliness and mechanical problems. Correct any deficiencies. Clean public areas/bathrooms, restaurants, pool area, offices and service areas using designated checklists. Ensure that cleanliness and condition of each area meets designated standards. Correct any relayed or sighted deficiencies. Complete work orders for maintenance repairs and submit to housekeeping office coordinator. Contact engineering directly for urgent repairs. Accommodate guest requests for housekeeping items or additional supplies expediently and courteously.
Follow up on delivery and return of all such items. Monitor and handle guest complaints by following guest services training procedures and ensuring guest satisfaction. Ensure security of hotel property. Respond to all pages by beeper promptly. Document pertinent information in department logbook. Complete all paperwork and closing duties before leaving. Reports Lost & Found Items to security. Deliver world-class level of cleaning service.
- Must be Flexible to work any day & any time, mostly night shift
- Must be Female
- Must be a person that loves everything to do with cleaning
What we have to offer
This is how the application works
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